Dental Front-Desk Automation & AI Receptionist | TurnUp
For dental reception & front-desk teams

Less chasing. More time for the patients in front of you.

Reminders, recall and waitlist calls happen automatically. TurnUp predicts risk first, then acts on the routine work, so the exceptions that actually need a person are what reach your team.

See the front-desk workflow Send this to your practice manager

“The need to constantly call patients and manually reschedule has almost completely disappeared.”

Annelies · Front Desk, Novodental
Reminders handled Calls reduced Slots refilled Team stays in control
A day at reception, without TurnUp

Recognise this?

A realistic shift, before automation. Interruptions stack up, the same task gets repeated, and phone calls compete with patients stood at the desk.

Stressed dental receptionist at a busy front desk

08:05Checking confirmations and overnight replies before the first patient arrives.

09:20Calling patients who haven't confirmed, working down the list one by one.

10:40A cancellation comes in. The waitlist search starts, while the phone keeps ringing.

12:15Working through overdue recalls between patients checking in at the desk.

14:30Calling the same patients again, because the morning's calls went unanswered.

16:15Manually updating the diary and letting the clinical team know what changed.

Illustrative shift, not a specific practice's data. TurnUp does not remove reception staff, it removes the repetitive parts of this list.

The heart of it

How no-show prevention plays out at reception

One risky appointment, from prediction to a filled chair. The routine steps run on their own; your team only steps in if something still needs a person.

92% · High risk
James Wilson
Mon 09:30 · Crown fitting
92%
Past no-show, booked four weeks out, early-morning slot. The model flags James the moment the appointment is created, days before your team would notice.
High-risk flow
+8 daysEmail & app reminder
+4 daysEmail, SMS & app
+24hEmail & app + AI call
High-risk patients get a stronger, multi-channel sequence, not the one-size reminder everyone else sends. Routine actions stay out of the front-desk queue.
Confirmed ✓
Outbound call · 24h before
“Hi James, confirming your Monday 09:30…”
For the riskiest slots, the AI receptionist (powered by Elissa.AI) handles the outbound confirmation call, or rebooks on the spot if James can't make it, so routine confirmation calls stay off your team's plate.
Slot protected
James rebooked to Thursday. The Monday 09:30 slot is instantly offered to the waitlist, and Leah Morris accepts.
No empty chair, no front-desk scramble. The gap is closed automatically, minutes after it appears.

Illustrative walkthrough of the TurnUp platform. Tap a step to explore it.

Not just admin

This workload isn't the only source of pressure on reception teams, but it's a real one.

UK research into dental practice managers and receptionists found high levels of pressure in the role, with 22% reporting high feelings of detachment towards patients.

Repetitive chasing isn't the only cause of that pressure, and TurnUp isn't a treatment for it. But removing avoidable calls and interruptions is one practical way to give your team more room to do the part of the job that needs a person.

Source: UK research into dental reception and practice management teams.

What moves, and what doesn't

What TurnUp takes off the list.

Automated or assisted

  • Appointment reminders
  • Confirmation follow-up
  • Selected AI-assisted calls
  • Recall messages
  • Rescheduling support
  • Waitlist invitations
  • Last-minute slot filling
  • Diary updates and write-back
  • Reporting outcomes

Stays with your team

  • Complex patient questions
  • Clinical judgement
  • Sensitive conversations
  • Exceptions
  • Personal attention at reception
  • Final control and oversight
Your team stays in control

The daily view your front desk actually works from.

Priorities, exceptions and outcomes in one place, with a manual override on anything TurnUp has queued or sent.

app.turnup.world · Today

Needs you

Payment plan questionPriya K. · waiting at desk
Failed contactTom R. · no response after 2 attempts

Handled automatically

ConfirmedJames W. · 09:30 crown fitting
Recall sentSara A. · 6-month check-up
Slot refilled11:00 · from waitlist

Activity history

Reminder sent08:41 · Mark D.
Diary updated08:52 · auto write-back
Override09:10 · reception rebooked manually
The shift, side by side

Before and with TurnUp.

Before TurnUp
Long call list
Unanswered calls
Manual notes
Repeated follow-up
Empty slot
With TurnUp
Risk identified
Appropriate contact
Response recorded
Exception surfaced
Slot protected or refilled
What front-desk teams say

From teams already using TurnUp.

Swipe

“Our front desk team isn't glued to the phone all day anymore. They can give full attention to the patients coming out of the chair, check them out, and send everyone off with a big smile.”

Jacco Nagelkerke
Turnova Dental Practice

“The need to constantly call patients and manually reschedule has almost completely disappeared.”

Annelies
Front Desk, Novodental

“Before, filling one gap meant ten minutes of calling. Now it's sometimes booked within 45 seconds.”

Kirsten Van Hoe
Benedenti Group
More than an answering bot

Elissa.AI acts on risk, it doesn't just answer calls.

The difference is the order of operations: TurnUp predicts which patients need attention first, then Elissa.AI or another configured channel follows up, not every patient gets an AI call by default.

1

Risk detectedTurnUp flags which appointment needs attention.

2

Channel follows upElissa.AI, WhatsApp or email, matched to the patient.

3

Outcome recordedConfirmed, rebooked or no response, logged automatically.

4

Team sees exceptionsOnly what still needs a person reaches your queue.

Configuration is set per practice. Not every patient interaction goes through an AI call by default.

Before you start

Common questions.

Will this create another system for my team to manage?
No. TurnUp syncs with the appointment diary your team already uses, surfaced through one simple daily queue.
Does it replace our PMS?
No. TurnUp connects to your existing practice management system rather than replacing it.
Can we see what's been sent or said?
Yes, every reminder, message and call outcome is logged and visible to your team.
Can we intervene?
Yes. Any automated action can be reviewed or overridden by your reception team.
Does the diary update automatically?
Where supported by your PMS, confirmations, cancellations and refills write back automatically.
How quickly can the team learn it?
The daily queue is designed to be usable from day one, most teams are comfortable within a shift or two.
Give your team time back

See how TurnUp fits into your front-desk day.

Start your free trial and let TurnUp take the reminders, recall and waitlist calls off your team's plate. We'll be in touch to get you set up.

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