TurnUp World for Front Desk Teams

Spend less time chasing patients and more time with them.

TurnUp World takes care of reminder calls, confirmations and refilling cancelled slots, so you don't have to. You keep the conversations with patients, and one short list of the things that really need you.

Book a demo See how it works
app.turnup.world/to-dos
To-dos Beta
Everything that needs someone at the front desk right now.
Unconfirmed appointments
3 still to do
6 done
Tried to cancel
1 still to do
1 done
Cancellations to fill
1 still to do
2 done
Contact details missing
2 still to do
1 done
Unconfirmed appointments 3
Today, Tue 13 Oct · 16:30Alfie Sterling · Scale & polish · Dr Priya LarkCalled 10:27 Outcome
Tomorrow, Wed 14 Oct · 09:40Henry Vale · Check-up · Dr Ellis Fairweather Outcome
Tomorrow, Wed 14 Oct · 13:30Grace Holloway · Filling · Dr Tom Harrow Outcome
Tried to cancel 1
Thu 15 Oct · 15:00Freya Dunmore · Crown fitting · Dr Tom HarrowTried 09:27 Outcome
Cancellations to fill 1
Thu 15 Oct · 14:00Ruby Castell · Filling · Dr Tom Harrow11 match Create last-minute
The day as it runs now

A normal Tuesday at the desk

Five moments from one ordinary day at reception. None of them is unusual, but all of them arrive on the same desk.

08:10

Two voicemails from last night. One cancellation for this morning, one patient asking to move an appointment. Nobody has actioned either yet, and the first patient is already at the door.

09:45

A no-show. Nobody rang ahead. The chair sits empty for forty minutes, so the dentist asks whether anyone can come in earlier.

11:40

A cancellation for the 12:00 slot. Twenty minutes to find someone. Meanwhile, the waiting list is open in one window, the diary in another, the phone in one hand.

14:30

Tomorrow's reminder calls. Then thirty numbers to work through between patients checking in and out.

17:15

The list of people who did not answer earlier. So you try again, or leave it and hope they show up.

None of this is in anyone's job description. It lands on the desk every day, on top of the patients who are actually standing there, and that is why front desk burnout happens.

What TurnUp World takes on

The repetitive work that lands at reception every day, running on its own so you can stay with the patient in front of you.

01

Reminders that send themselves

TurnUp World reminds every patient and asks them to confirm, in their own language. That way, you only hear about the ones that need a person.

No-show Prevention 02

Calls answered while you are busy

Our AI call agent also picks up routine calls and confirmations and hands anything that needs judgement back to you.

AI Call Center 03

Cancellations filled without ringing round

TurnUp World offers a cancelled slot to every matching patient at once, and the first to accept gets it.

Last-minute Filling 04

A waitlist that is ready when a gap opens

Patients who want an earlier date sit on one list, so there is always someone to offer the slot to.

Waitlist
05

One clear list for the day

Whatever the automation could not settle lands on To-dos: unconfirmed appointments, late cancellations, slots still to fill.

Before and after

Reception team having coffee before the practice opens

08:10Coffee before the doors open

Without TurnUp World: A cancellation left on voicemail, found at 08:10

With TurnUp World: Last night's cancellation already offered and refilled

Without TurnUp World: A no-show nobody saw coming

With TurnUp World: High-risk appointments flagged and called ahead

Receptionist helping a patient while the slot fills itself

12:30With the patient at midday

Without TurnUp World: Twenty minutes on the phone to fill a cancelled slot

With TurnUp World: The slot offered to every matching patient at once

Without TurnUp World: Reminder calls squeezed in between check-ins

With TurnUp World: Reminders and confirmations sent automatically

Leaving the practice on time, waving to the team

17:30Home on time

Without TurnUp World: Answering the same rescheduling calls again and again

With TurnUp World: Our call agent answers routine calls and hands back what needs a person

Without TurnUp World: A list of callbacks waiting for tomorrow

With TurnUp World: Only the calls that need a person are left for tomorrow

What Front Desk Teams are saying

Annelies, receptionist at Novodental
"It's like having an extra team member managing your schedule but without the extra cost."
Annelies, Receptionist, Novodental
Read customer stories

Where to start

01

Waitlist

Always someone ready for the slot that just opened, so nobody keeps a list on paper.

See Waitlist 02

AI Call Center

The phone gets answered while you are with a patient, and only the real questions come back to you.

AI Call Center 03

Last-minute Filling

A cancellation at 11:40 filled by the time you look up, so nobody works through a list of names.

See Last-minute Filling

Common questions

01

Does this replace any of my current tasks?

Yes, the repetitive ones. Reminder and confirmation calls, chasing unconfirmed patients and ringing round to fill a cancellation run automatically. The work that needs judgement stays with you: the patient at the counter, the conversation that needs reassurance, and the cases TurnUp World hands back because a person has to decide.
02

Will TurnUp World replace reception staff?

No. It removes the calling, not the person. Every practice still needs someone who knows the patients, reads the diary and handles the conversations that need care. What changes is that the desk no longer spends its day on reminder calls and call lists, so there is more time for that work.
03

Will patients find the automated messages confusing?

Messages are short, sent in the patient's own language and carry your practice name, with one tap to confirm, cancel or ask to move. Low-risk patients get a single reminder, so nobody is flooded with messages. A patient who wants to speak to someone can always reach reception directly.
04

What do I do when our call agent escalates a call?

The call lands on your To-dos list with a short summary of what the patient asked for. You pick it up when you have a moment, call the patient back or adjust the diary, and log the outcome with one click. TurnUp World logs every interaction, so you can always see what was said.
05

Does this mean more training?

Very little. You keep booking in the practice management system you already use, and TurnUp World works from that same diary. Most of what changes is what you no longer have to do. The one new screen is the To-dos list, which shows only the items that need someone at the desk.
06

Does it work with our practice management system?

Yes. TurnUp World connects to Dentally, DentAdmin, Exquise, Progenda and System for Dentists and reads bookings, cancellations and changes in real time. Where the PMS supports it, outcomes are written straight back. Nothing moves to a new diary and nobody types anything twice, so the desk keeps one reliable view of the day.

See what comes off the desk.

A demo walks you through the reminders, calls and refills TurnUp World runs on its own, and the To-dos list where the rest lands for your team. Not the one who books demos? Send this page to your practice manager.

Book a demo Send this to your practice manager