No more “we’ll call you if something opens up”.
Patients join the waitlist once. When a slot opens, they’re first to hear.
Reception rarely keeps an earlier date promised by phone
Patients ask to come in sooner all the time. Their names end up on a sheet at reception, in a spreadsheet, or in someone's memory.
When a slot does open, nobody has time to work through that list, and half the numbers on it are already out of date. The patient waits, and the gap stays empty.
How Waitlist works
The queue exists so the automation can use it. Nothing here asks the front desk to keep a list, phone people back, or remember who said they could come in at short notice.
Patient registers
From the app, a link in a reminder, or reception in two clicks. The patient gives the treatment they need and the days and times they can attend.
Queue stays current
Patients change their own availability or leave the queue. When a patient books elsewhere in your diary, TurnUp World removes them automatically.
Slot opens, queue is scored
TurnUp World matches every open slot against the queue on treatment, duration, clinician and stated availability, then ranks the results.
Offer and booking
The best matches then get the offer at the same time. The first to accept gets the slot, and the booking goes straight back to your practice software.
The waitlist is the supply side of last-minute filling. A queue with the right patients in it is what makes a cancellation fillable in minutes. See how last-minute filling uses the queue.
One queue, two views
What the patient fills in
Treatment, the days that work, and how much notice they need. Three fields, no account required, and they can change it or leave the queue at any time.
What the practice sees
The queue, with each patient's treatment, current booking and how many offers they have had. Your team only steps in for the exceptions, and nobody keeps a second list.
Sample practice and patient names.
- Every offer and outcome logged against the patient
- No patient asked twice in a row for the same slot type
- Queue length and average wait reported in Insights
A queue that fills gaps instead of a list that gathers dust
One queue instead of a paper list
Every patient who wants an earlier date sits in one place, with treatment and availability attached.
Patients register themselves
From the app or a link in a reminder, or added by reception in two clicks during a call.
A queue that keeps itself current
Patients update their own availability, and TurnUp World removes anyone who books elsewhere in your diary.
The right patient for each slot
Before anyone gets an offer, TurnUp World matches every open slot on treatment, duration, clinician and availability.
Patients are not asked too often
TurnUp World logs each offer, so patients who decline drop down the ranking instead of hearing from you again that week.
Gaps you can actually fill
A queue with the right patients in it is what lets you fill a cancellation in minutes.
See Last-minute FillingCommon questions
01How does the waitlist work?
02Can patients join from their phone?
03Does it integrate with our booking system?
04Who decides which patient gets the slot?
05How do we stop patients being asked too often?
06Does the waitlist replace our recall list?
See the waitlist that fills your gaps.
First, we walk you through how patients join the waitlist, how TurnUp World matches them to open slots and how it works together with Last-minute Filling when a cancellation comes in.
