Predict DNAs 14 days ahead | TurnUp
Live on UK dental diaries

We know who will
not turn up
14 days early.

A live DNA risk score on every appointment, from more than 30 behavioural signals your PMS already holds. Each patient gets a next step tailored to their behaviour and preferences. The gaps in the diary that still appear refill themselves.

85%Prediction accuracy
40%Fewer DNAs when you act early
14 daysEarly warning on every appointment
Book a demoScored on your own appointments
turnup.world / risk
Thursday 14 · scored now18 appointments
D. Kaur · 11:400%
Root canal · 2 previous DNAs · booked 11 weeks out
J. Okafor · 09:200%
Hygiene · never confirms by text · Monday morning
P. Nowak · 15:300%
Recall · one late cancellation last year
M. Whitfield · 10:000%
Check-up · attended last six · replies same day
Booking historyAttendance, DNAs, late cancellations
Appointment shapeTreatment, length, lead time, time of day
Contact behaviourHow and whether they reply
Trusted by dental teams that act early
Colosseum DentalRiverdale Healthcare
What the model does next

A score is only useful if something acts on it.

Three steps, all running before your team opens the diary.

turnup.world / diary
Ranked by riskUpdated 04:10
11:40D. Kaur82% · root canal · £480 at stakeHigh
09:20J. Okafor67% · hygieneMedium
15:30P. Nowak34% · recallLow
10:00M. Whitfield8% · check-upLow
Confirmation ladder2 patients
Step 1Text sent, 4 days outD. Kaur · no reply after 24hDone
Step 2AI call, 2 days outAnswered · asked to moveDone
Step 3Rebooked to Thursday 15:00Written back to the PMSSaved
What reaches your team1 item
08:40Wants to discuss costFlagged for a human call backFor you
—17 other appointmentsHandled without anyone touching themClear
01 · Score

Every appointment ranked, every night.

TurnUp rescores your whole diary as new bookings and replies come in, so the list you see in the morning reflects what changed yesterday. Nothing is filled in by hand.

02 · Reach out

The confirmation escalates only as far as it needs to.

Text first. If there is no reply, a natural, human-like AI call. If the patient wants to move, TurnUp offers the next suitable slot and writes the change back. Low-risk patients get one quiet reminder and nothing else.

03 · Escalate

Your team sees the exceptions, not the queue.

Anything that genuinely needs a person, a cost question, a clinical query, an upset patient, is flagged with the context already attached. The rest never reaches the front desk.

Reminders vs prediction

A reminder treats everyone the same. Prediction does not.

Reminders alone
The same message goes to every patient No idea who is likely to drop out A cancellation means a phone list Gaps in the diary found the morning they happen
With TurnUp
Effort matched to risk, patient by patient A ranked list 14 days ahead Short notice list worked automatically Gaps in the diary closed before the day starts

“Calling patients gets you nowhere when half of them do not pick up. With TurnUp our diary barely has any gaps left.”

CHChristophe HeinixHeinix Dental Practice

Before you book.

The questions UK practices ask us first.

Will we need to switch practice management systems?
No. TurnUp sits on top of the PMS you already use, so the model can score appointments without a migration. Dentally is connected today, with other PMS integrations available on request. Your diary stays in live sync and confirmed changes write straight back.
How do you measure 85% accuracy?
We score every appointment, then compare the scores against what actually happened. 85% is how often the model gets the outcome right across our customer base. It is not a promise that 85% of your DNAs disappear, it is how reliably we can tell you which appointments are at risk while there is still time to act.
What does the model actually look at?
More than 30 behavioural signals from data your PMS already holds: booking history, previous DNAs and short notice cancellations, how far ahead the appointment was made, treatment type, time of day, day of week and how the patient has responded to contact before.
Does every patient get an AI phone call?
No. Channels are configured per practice. Low-risk patients typically get a single quiet reminder; only the highest-risk appointments get a call. You decide which channels are switched on and can override anything TurnUp has queued.
How long before we see anything?
TurnUp starts scoring the same evening it is connected, so you see your next 14 days ranked by risk on day one. Prevention effects show up over the following weeks.
How is patient data protected?
Your data remains UK/EU resident and is processed under a signed DPA. TurnUp reads only what the prediction model needs through your PMS API; nothing is exported, and you can revoke access whenever you choose.

See how
TurnUp works.

Fifteen minutes, live. We take you through the platform and show how the model scores every appointment, predicts who will not turn up, and refills gaps in the diary. For dental groups, the multi-site overview too.

Book a demo
No PMS migrationScoring from day oneUK & EU data residency
Book a demo