No-shows (FTAs) are quietly costing the average surgery £40k+ a year. What's your number?
A no-show, or FTA, is never just one missed appointment. Every empty chair costs a UK practice around £150 an hour in lost production. Add short notice cancellations and gaps in the diary, and the yearly total is far bigger than most owners realise. See yours in 60 seconds.
Free. 60 seconds. No card needed.
"With TurnUp we hit 97% chair occupancy across the group for the first time."
Lies Cabooter · CEO, Mond Dental (30 practices)
A no-show isn't an inconvenience. It's a revenue leak.
Most practices underestimate what an empty chair really costs. It isn't only the lost appointment. It's the clinical hour you can't resell, the front desk time spent chasing rebookings, and the treatment plan that stalls.
Typical no-show rate
The share of appointments missed without notice across UK practices. High performers sit below 8%. Deprived areas run higher.
Lost per empty chair hour
Average production a UK practice loses for every hour a chair sits idle, before you count front desk time and stalled treatment plans.
Front desk time each week
Reception hours burned every week ringing patients, working the short notice list and plugging gaps in the diary by hand.
Patients record a no-show
Roughly one in six NHS dental patients misses at least one appointment a year. Every miss is a slot another patient wanted.
Sources: peer-reviewed NHS dental attendance data and UK dental practice benchmarking, 2024 to 2026.
How the calculator gets to its number
Four steps, run on your own figures. No hidden multipliers.
Appointments per year
Your number of dentists, times appointments per dentist per day, times 220 working days.
Missed appointments
That volume, times your no-show rate.
Lost revenue
Missed appointments, times your average appointment value. Gross revenue, not profit.
Recoverable share
Up to 72% of that loss, leaving a residual no-show rate of 1%. Zero is not realistic, so we never model it.
Typical ranges we see
The ranges are there to sanity check your input. Use your own figures wherever you have them, the result follows your numbers rather than ours.
Real numbers. Real practices.
"Within two months of switching on TurnUp, our FTA rate dropped from 4% to 1%. The chair is just full now."
"The constant ringing round and manual rescheduling has almost completely gone. The front desk runs so much more smoothly."
"Our front desk team isn't stuck on the phone all day anymore. They can give real attention to patients walking in."
"It's like having an extra team member running the whole diary, 24/7, without the extra cost."
"Within two months of switching on TurnUp, our FTA rate dropped from 4% to 1%. The chair is just full now."
"The constant ringing round and manual rescheduling has almost completely gone. The front desk runs so much more smoothly."
"It's like having an extra team member running the whole diary, 24/7, without the extra cost."
Questions practice owners ask
Find out what your diary is leaving on the table
60 seconds. No card. You'll see your annual recoverable revenue, your ROI and your payback period, for free.
