TurnUp · Work out what missed appointments cost your practice
For practice owners & practice managers

Work out what missed appointments are really costing your diary.

Every unfilled FTA, DNA or short-notice cancellation leaves revenue that was already booked into your diary unrecovered. TurnUp predicts no-show risk early, helps prevent avoidable gaps and automatically works the waitlist when a cancellation still happens.

Calculate your revenue at risk Free until TurnUp has saved you £500 in chair time
Why this isn't a small admin problem

An empty chair isn't a missed call.
It's revenue you'd already booked.

UK dental studies have reported DNA rates and incidence in the region of 14 to 17% in specific clinical settings, above the general healthcare average. Every one of those slots was already on the diary, already staffed for, and already costed against your day.

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14–17% Reported by UK dental studies for DNA rates and incidence in specific clinical settings, above the general healthcare average. Rates vary by practice and patient mix.
£150–£200 Roughly what an hour of empty chair time can represent, before staff, materials and rent are accounted for.
£46,000 Illustrative calculation only: £200 × 230 working days, based on one missed £200 appointment per working day.
Worth separating the terms: an FTA (Failed To Attend) or DNA (Did Not Attend) is different from a short-notice cancellation you still have time to react to, and both are different again from a cancelled slot you successfully refill versus one that simply stays empty. The real cost isn't the cancellation itself, it's the chair time that never gets reclaimed. Figures above are UK sector context and an illustrative calculation, not a guarantee for any individual practice.
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FTA / DNA

Patient neither attended nor gave notice. Diary shows a gap with no warning.

Short-notice cancellation

Patient cancels close to the appointment, leaving little time to refill it.

Refilled slot

A cancellation TurnUp or your team successfully filled from the waitlist.

Empty slot

A cancellation that stayed empty. This is the revenue that's actually lost.

Your numbers

Estimate the revenue sitting at risk in your diary.

Enter your own figures. Every output below is an estimate to help you think about the scale of the problem, not a forecast or a guarantee.

£
%
Estimated weekly revenue at risk£360
Estimated monthly revenue at risk£1,559
Estimated annual revenue at risk£16,560

Estimates only, based on the figures you enter. "At risk" is booked revenue from missed appointments, before anything is refilled. Actual results depend on your patient mix and appointment types. TurnUp does not guarantee these figures.

Start protecting this revenue
What your practice wins back

Four things change once TurnUp is switched on.

Protected chair revenueAppointments at risk are flagged before the day arrives, not discovered as a gap on the morning list.
More cancelled slots refilledWhen a cancellation still happens, waitlisted patients are invited automatically instead of your team working the phone.
More predictable chair utilisationRisk is visible days in advance, so the diary is easier to plan around rather than reacting on the day.
Less manual chasing by receptionReminders, recall and waitlist calls happen automatically, freeing your team for patients at the desk.
How the recovery happens

Predict, prevent and fill, in one connected flow.

1
Diary data

TurnUp analyses your appointment diary up to 14 days ahead.

2
Risk detected

Every appointment gets a live no-show risk score.

3
Targeted action

The right reminder, message or call goes to the right patient.

4
Cancellation refilled

If a slot still cancels, the waitlist is invited automatically.

5
Value visible

Recovered revenue shows up on your dashboard, by dentist and chair.

Featured result
97%seat occupation

“With TurnUp we hit 97% seat occupation for the first time, right across the group.”

LC
Lies Cabooter
CEO, Mond Dental Practices · 30 practices

Result from a TurnUp customer. Individual results vary by practice, patient mix and how the diary is managed.

Sits on top of your existing PMS No full data migration Live diary synchronisation Automatic write-back where supported
Start protecting it

No card. No risk.
Just fewer empty chairs.

Start your £0 pilot in under two minutes. TurnUp connects to your PMS and starts scoring appointments the same evening. You only start paying once it's saved you £500 in chair time. We only count that £500 once cancelled chair time has been successfully refilled and recorded in TurnUp; predicted or at-risk revenue doesn't count towards it.

Based on the figures you entered above, your estimated annual revenue at risk is £16,560 per year.

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