What DNAs cost your practice | TurnUp
UK dental practices & groups

Your diary loses
£46,000 a dentist,
every year.

DNAs, occasional FTAs and short notice cancellations. TurnUp scores who is at risk 14 days ahead, confirms them, and automatically recovers 70-90% of cancellations by refilling gaps in the diary.

70-90%Of cancellations recovered automatically
85% → 94-95%Chair occupancy that becomes revenue
£46,000Lost per dentist, a typical year
Book a demo15 minutes, on your own diary
Lost while you have been on this page
£0.00
Based on £46,000 a dentist a year: £200 a slot, one missed slot a working day, 230 working days.

Now use your own numbers.

Four inputs. No form, no email.

Average appointment value£200
Appointments per dentist, per day14
Dentists in the practice3
DNA + short notice cancellation rate12%
Lost per year, as things stand
£0
Recovered at a 5% rate
£0
Trusted by dental groups protecting chair time
Colosseum Dental Riverdale Healthcare
DNAShort notice cancellationGaps in the diaryWhite spaceChair occupancyRecallDNAShort notice cancellationGaps in the diaryWhite spaceChair occupancyRecall
How the money comes back

Three things happen to every appointment.

Nobody at the front desk has to start them.

turnup.world / diary
Next 14 days, scored42 appointments
09:20J. OkaforHygiene · booked 9 weeks aheadAt risk
10:00M. WhitfieldCheck-up · attended last 6Low
11:40D. KaurRoot canal · 2 previous DNAsAt risk
14:15S. BellRecall · confirmed by textLow
Confirmation, risky patients only2 in progress
09:20J. OkaforSMS → no reply → AI call → confirmedConfirmed
11:40D. KaurRebooked to Thursday 15:00Moved
10:00M. WhitfieldOne quiet reminder, nothing moreLeft alone
Gap refilled from the short notice list7 minutes
11:40Gap in the diaryRoot canal · 60 min · £480Open
11:40A. MensahBest match · 1.2 miles · acceptedBooked
—Written back to your PMSNo one picked up a phoneSynced
01 · Predict

Every appointment gets a DNA risk score, up to 14 days out.

Built from booking history, previous DNAs and short notice cancellations, treatment type, lead time and how the patient has responded to contact before. More than 30 signals your PMS already holds.

02 · Prevent

Only the risky ones get chased.

High-risk appointments get a stronger, multi-channel confirmation: text, then an AI call if there is no reply. Everyone else gets one quiet reminder. Your team is not in the loop unless something needs a person.

03 · Refill

The gaps that still appear close themselves.

A cancelled slot goes to your short notice list, TurnUp picks the best match on treatment fit, distance and reliability, invites them, and writes the booking back to your PMS. It turns otherwise wasted time into care, improving chair occupancy and making diary revenue more predictable.

The recovery ledger

What a three-dentist practice gets back.

£0Lost per dentist a year before TurnUp
0%Chair occupancy after, from ~85%
0%DNA rate after, from 12%
£0Recovered before you pay anything

Figures are typical results across UK practices running TurnUp, not a guarantee. The £46,000 is an illustrative calculation: £200 a slot, one missed slot a working day, 230 working days.

“Before, filling one gap meant ten minutes of calling. Now it is sometimes booked within 45 seconds.”

KVKirsten Van HoeBenedenti

Before you book.

The questions UK practices ask us first.

Will recovering revenue require a PMS change?
No. TurnUp works alongside the PMS you already use, including Dentally, so your diary remains the source of truth. There is nothing to export or migrate before it starts protecting chair time.
Is £46,000 a real number for my practice?
It is an illustrative calculation, not a promise: £200 a slot, one missed slot per working day, 230 working days. The calculator above uses your own appointment value, DNA rate and number of dentists so you get a figure that reflects your diary.
How is this different from the reminders we already send?
Reminders treat every patient the same. TurnUp scores each appointment for DNA risk first, then sends a stronger, multi-channel confirmation only to the patients who need it.
What happens to a short notice cancellation?
The slot goes straight to your short notice list. TurnUp picks the best-match patient by treatment fit, distance and reliability, invites them automatically, and writes the booking back to your PMS.
What does it cost to start?
Nothing until TurnUp has recovered £500 of chair time for you. That £500 only counts once cancelled chair time has actually been refilled and recorded.
Where is patient data held, and who controls access?
TurnUp keeps data in the UK and EU under a signed DPA. It reads only what it needs through your PMS API, and your team can revoke access whenever you choose.

See how
TurnUp works.

Fifteen minutes, live. We take you through the platform and show how it scores every appointment for risk, predicts who will not turn up, and refills the gaps. No data to hand over.

Book a demo
No PMS migrationFree until £500 recoveredUK & EU data residency
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